Bridget Blaise-Shamai, Managing Director, Customer Insights and Loyalty at American Airlines. Bridget also serves as President of the AAdvantage Program.
"Develop strong relationships: Invest in your relationships, and work to maintain them.. Your network should be alive and well and help you learn how to work across diverse groups and working styles.”
"Dare to disrupt a paradigm: If something is good, can it be better? You need to think about how to bring an organization along if you’re going to disrupt a paradigm. I did that a couple of times, and I was recognized for it. You also have to show results – it is more than just saying that this way is better.”
"Understand the power of time: Sometimes you need to be patient, and other times you have to speed things up. I have learned the power and influence of time. If you understand how to use time, it is a helpful tool. Some of that will come through experience.”
Via Forte Foundation