Liane Hornsey, SVP and Chief People Officer at Uber
"The most brilliant strategy will hit a wall unless it’s grounded in listening and deep research. This is especially true when any sort of change is necessary. If we don’t invest the time to deeply listen and understand it’s likely we will solve the wrong problem -- which puts us back at square one. Of course this sounds obvious, but how often do we really put our own ideas and agendas aside and keep our minds open?"
"I’ll admit I borrowed this from Amazon, but my goodness it’s worth it. No team agrees 100% of the time nor should they... diversity of opinion is essential to creation. Having the confidence to admit I don’t have the best answers and to invite a broad spectrum of input is crucial to getting the best outcome. I do believe though that once we have made a decision there is no room for negative side conversations or half-hearted execution -- I expect my leaders to sell the solution with passion. Having very different personalities on a leadership team should not be an impediment -- as stated above, diversity of opinion leads to better decisions, but only if we truly align and commit.”
LinkedIn, Photo via The Information